Terms & Conditions

This Website is operated by Hazel & Co ABN 82 982 790 382.

These Terms and Conditions apply to www.hazelandco.com.au where “us”, “we”, "our", "Hazel & Co" or “www.hazelandco.com.au” means Hazel & Co ABN 82 982 790 382.

Please carefully review the following terms and conditions, as they contain important information about your legal rights. If you do not agree with these Terms and Conditions or our Privacy Policy, please discontinue using our Website immediately.

By using and accessing this Website and any associated services or products, you have agreed to these Terms and Conditions and our Privacy Policy.

Group reformer classes can be purchased and booked either online here or directly on the Momence app.

For 1:1 private, group private and corporate class enquiries, or to have a chat about getting started on your Pilates and wellness journey at Hazel & Co, get in touch here and Jade will connect with you as soon as she can.

Classes and sessions must be pre-purchased prior to making a booking.

The Hazel & Co home studio is located in Bunyip, Victoria. Address details will be sent to you via SMS once your booking has been completed.

● All classes/sessions purchased have a listed expiry and are only valid for use within that period. Classes/sessions cannot be used once expired.

● Extensions on the expiry of classes/sessions may be granted for medical reasons only.

● Any extension requests must be before the expiry date and will require a medical certificate.

Small Group Reformer

● 20 Class Pack = 12 month expiry

● 10 Class Pack = 6 month expiry

● 5 Class Pack = 3 month expiry

● Casual Class = 14 day expiry

1:1 Private Reformer

● 20 x 1:1 Pack = 12 month expiry

● 10 x 1:1 Pack = 6 month expiry

● 5 x 1:1 Pack = 3 month expiry

● Casual 1:1 = 14 day expiry

If the class you want to book is currently full, you have the option to join the waitlist.

If a spot opens up, you will automatically be added to the class and receive an email letting you know. The waitlist closes 5 hours before the class starts to ensure you have ample notice.

If you know you can no longer attend the class you are waitlisted for, please remove yourself from the waitlist. This allows others on the waitlist a chance to get a place in class and is also important for avoiding any late cancellation fees.

The standard cancellation policy also applies for waitlisted classes. Hazel & Co has a 12 hour cancellation and reschedule policy for group reformer classes.

Group Reformer Classes

● Hazel & Co has a 12 hour cancellation and reschedule policy for group reformer classes.

● If you need to cancel or reschedule your class, please do so the same way you booked, via Momence. This is the only method we accept bookings and changes to bookings.

● Cancellations and reschedules made more than 12 hours before the class start time will have the session credited back to your account.

● Late cancellations and late reschedules made less than 12 hours before the class start time will automatically have the session deducted from your account.

● No shows will automatically have the session deducted from your account.

● Attending a class late will be considered a no show and you will automatically have the class deducted from your account. Please arrive to your class 5-10 mins before the start time.

1:1 Private, Group Private Pilates & Corporate Classes

● Hazel & Co has a 24 hour cancellation and reschedule policy for 1:1 Private, Group Private Pilates and Corporate Classes.

● If you need to cancel or reschedule, please do so the same way you booked.

● Cancellations and reschedules made more than 24 hours before the session start time will get the session credited back.

● Late cancellations and late reschedules made less than 24 hours before the session start time will automatically have the session deducted from your account.

● No shows will automatically have the session deducted from your account.

● Not attending a scheduled session within 10 mins after the session start time will be considered a no show and you will automatically have the session deducted from your account. Please also note that the trainer will not wait for attendance after the 10 mins has past, the session will be cancelled and the trainer will not be available. Please arrive to your sessions 5-10 mins before the start time.

The Hazel & Co refund policy aligns with Australian Competition and Consumer Commission (ACCC) regulations and will only grant refunds in accordance with ACCC requirements.

Movement & Wellness Classes/Sessions

● Hazel & Co does not offer refunds or transfers for classes/sessions purchased.

● Extensions on the expiry of classes/sessions may be granted for medical reasons only.

● Any extension requests must be before the expiry date and will require a medical certificate.

● All classes/sessions purchased have a listed expiry and are only valid for use within that period. Classes/sessions cannot be used once expired.

Products

● If a product purchased at Hazel & Co is faulty or damaged a full refund or return can be organised.

● Refunds or returns will not be granted for products purchased due to change of mind.

● If a product purchased is the incorrect size, a refund or replacement will only be granted if the product is unused/unworn, in it's original condition, with original undamaged packaging.

Gift Cards

● Hazel & Co gift cards are valid for 3 years from the purchase date, in accordance with Australian Competition and Consumer Commission (ACCC) regulations.

● All gift card purchases are final. We do not offer refunds, transfers or extensions on gift card purchases for any reason.

For a seamless experience for both your instructor and community members, we kindly request that you arrive 5-10 mins before class, ready for your class to start on time. This allows you time to settle into the space, have a chat to your trainer and let them know how you are feeling, catch up with community members and will ensure that the class begins on time with minimal disruptions.

Once the class has started, the door will be locked and any late attendance will be considered a no show.

● Hazel & Co gift cards are valid for 3 years from the purchase date, in accordance with Australian Competition and Consumer Commission (ACCC) regulations.

● All gift card purchases are final. We do not offer refunds, transfers or extensions on gift card purchases for any reason.

Please let your trainer know either in advance or prior to the class commencing if there is anything they need to know about your body, how you are feeling, if you are pregnant or if you are managing an injury, so they can best support you through class with options that feel good for you.

If you have sustained an injury, please get it checked out by a relevant Allied Health Professional and ensure you have the all clear before moving at Hazel & Co.

That is wonderful news, congratulations. Please let your trainer know if you are pregnant either in advance or prior to your class commencing.

Please click here to download, print and complete the Essa Pre-Exercise Screening System During Pregnancy and either email it to us, or bring it along to your next class. There will also be printed copies of this available in studio for you to complete.

If your pregnancy is uncomplicated, we look forward to moving with you in our small group reformer classes or 1:1 private sessions.

Our trainers are here to support you through pregnancy and beyond, following evidence-based and best practice guidelines to ensure you receive the best care during your classes at Hazel & Co as you prepare to welcome your little one.

We respect your privacy. Please reach out to us by phone or email if you would like to chat with a trainer privately outside of class about the physical activity guidelines during pregnancy, so you feel empowered, comfortable and confident as you move through pregnancy.move through pregnancy.

Some helpful recourses to inform and empower you:

● Australian Government Department of Health: Guidelines for Physical Activity During Pregnancy

● The Royal Australian and New Zealand College of Obstetricians and Gynaecologists: Exercise during pregnancy

● Wear clothing you feel comfortable to move freely and get sweaty in.

● Grip Socks: are required for hygiene and safety purposes and are available for purchase at the studio.

● Drink bottle

Hazel & Co is not responsible for your personal items, or loss or damage of your personal items.

If you believe you have left something behind at the studio, please email: hazelandco.pilates@gmail.com

● Your trainer reserves the right to stop a class/session at any time.

● For health and safety considerations, clients may be required to provide medical clearance to participate in classes or sessions. The studio owner and trainers reserve the right to refuse entry to clients who do not provide the necessary medical clearance.

● The studio owner reserves the right to cancel a class/session or discontinue regular weekly class/session, without prior notice.

The Hazel & Co studio closes for school holidays. All packs are put on pause while the studio is closed for holidays.

These Terms and Conditions may be updated at any time at our sole discretion and will be available on our Website. We encourage you to regularly review our Website, including its Terms and Conditions and Privacy Policy, to stay informed about any revisions. Your continued use of this Website and any associated services or products following any changes indicates your acceptance of the updated Terms and Conditions.

We reserve the right to update or modify the content on this website at any time without prior notice. While we strive for accuracy, we do not guarantee that all content will be error-free. We are not liable for any inaccuracies, errors, or omissions in the content provided.

This Website is for your personal, non-commercial use only.

All Content on this Website belongs to Hazel & Co and is protected by Australian copyright laws and cannot be used for commercial purposes by others.

You are not permitted to use, copy, modify, sell, display, transfer (to another person, a different medium or server), reproduce; or redistribute our Website, its Contents or our intellectual property without our prior written consent.

Our Privacy Policy can be viewed here.

Permitted Uses

You are permitted to access and use this Website for lawful purposes only, including browsing content and making purchases for personal, non-commercial use.

Prohibited Uses

You are prohibited to access and use this Website to engaging in any activity that:

● Violates any applicable laws or regulations.

● Breaches the rights of us or others, including intellectual property rights.

● Causes harm, distress, defamation, threats or harassment to us, other users or third parties.

● Attempts to gain unauthorised access to the Website's systems or data.

● Distributes malware or engages in any activity that could damage or disrupt the Website's functionality.

● Engages in any form of automated data collection (such as scraping).

This Website may include hyperlinks to websites operated by third parties. We want to emphasise that we neither control nor endorse the content of these third-party websites, nor do we accept any responsibility or liability for their content. These links are provided solely for your convenience, and any interaction with third-party websites is undertaken at your own risk.

By making an enquiry, purchase, or booking at Hazel & Co, you agree to abide by these Terms and Conditions and consent to receiving Email and SMS communications from us. Hazel & Co will use Email and SMS to communicate with you for general correspondence, booking reminders, and to provide updates on studio news, offerings, and promotions. You can opt out from Email and SMS communication at any time by emailing us at: hazelandco.pilates@gmail.com

To the maximum extent permitted by the law, in no event shall we be liable to you or any third party for any direct or indirect damages or expenses. This includes, but not limited to lost profit, lost revenue, loss of data, or other damages arising from your use of this Website, its contents or associated services and products.

You agree to indemnify and hold us harmless from any claims, losses, liabilities, damages, costs, and expenses, including attorney fees, arising out of your use of this Website, its contents or associated services and products.

Your use of this Website and acceptance of these Terms and Conditions are governed by the laws of Victoria, Australia.

Accessing our Website from locations outside of Australia is done at your own risk, and you are responsible for compliance with local laws applicable to your jurisdiction.

If you have any questions regarding these Terms and Conditions, please email: hazelandco.pilates@gmail.com